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CMSInternal CMS (Customer Management System) – dynamic booking software that maintain client’s database, shows/events and hotels. Generates clients’ booking agreements detailing their hotel accommodations.
BOOKING TERMS & CONDITIONS Tutorial |
Payment policy
Standard policy: 100% of the balance due at the time of booking. Last resort: NHA is willing to accept 50% at the time of booking and the final balance due 30 days prior to arrival. Customized payments are authorized through Hotel Brokerage and up to NHA’s discretion to approve such payment plans.
Typically groups will have a master account but may be able to pay individually (ask Hotel Brokerage for assistance for bookings with multiple payment types).
Typically groups will have a master account but may be able to pay individually (ask Hotel Brokerage for assistance for bookings with multiple payment types).
NHA itinerary #
Internal reference number generated by our CMS. This number may not be used to confirm reservations through the hotel directly.
cancellation/change procedure
- Submit request HERE
- If they are using their credit for another booking. Verify the credit amount with Accounting
- Make sure to note it in the email and in the CMS.
- Broker/Agent will need to cancel the reservation(s) in BE if inventory was taken from there.
- Reservations Department will send the client an email confirming their cancellation/change and cc the Broker/Agent within 24-48 business hours.
o If they are cancelling the entire booking: The Accounting Department will process the refund within 7-14 business days and send a receipt to the client cc’ing the Broker/Agent.